BEFORE YOUR VISIT
Service information
Here’s how we move from an initial question to an agreed appointment and scope of work.
Last updated October 27, 2026
Inquiries and appointments
The Google Calendar booking page reserves a free 15-minute consultation. Review the meeting details on the booking page. Use the links in your booking confirmation to manage the consultation. A consultation does not reserve an installation or service visit. A phone call or email starts a service inquiry. It does not reserve a time or authorize a charge. Your appointment is confirmed after we agree on the service, scope, price, and appointment details. Contact us directly if you need to change or cancel an appointment.
Published prices and scope
Published prices describe the stated service or reference package. Final pricing follows a review of your needs, device compatibility, equipment availability, location, and site conditions. Travel throughout Fayette County is included in standard pricing. Outside-county service and any additional travel charge are agreed before booking. Applicable tax, unusual wiring, and approved additional work are quoted separately.
The $149 standalone-visit minimum counts toward installed device charges; it is not an additional $149 charge on top of those charges. Smart Room, Smart Home Starter, Connected Living, Home Essentials, and Whole Home package prices include all listed equipment, installation, setup, testing, and a walkthrough. Smart Home Starter and Connected Living use your existing compatible Wi-Fi; Home Essentials and Whole Home include a two-node Deco mesh system. Service Call and Tune-Up prices cover service on customer-owned equipment; new hardware is quoted separately. Additional time beyond an included allowance is $100 per hour ($50 per 30 minutes) in 30-minute increments, subject to your approval.
Reference packages
The Whole Home package starts at $2,799 for the approved reference scope: a 3-bedroom, 2-bath home of approximately 1,200–1,400 square feet with a garage. It includes five smart switches, five smart dimmers, four smart bulbs, four energy-monitoring plugs, two Echo Pops, one Echo Dot, three Echo Spots, one Echo Show 5, a two-node Deco mesh system, five custom routines, installation, setup, testing, and a walkthrough. A site survey and equipment review are required. Exact models and availability are confirmed in your written quote; substitutions require your agreement. Other homes and equipment selections may need a different quote.
Equipment and compatibility
We review the exact equipment and setup before confirming compatibility. Customer-supplied devices may be supported after review. A device’s existing condition, firmware, manufacturer services, internet connection, wiring, and account permissions can affect what is possible.
Supplied-equipment installations require written quote acceptance and a 50% deposit before equipment ordering; the remaining 50% is due after installation, testing, and the walkthrough. The deposit is credited toward the accepted job total. Equipment availability and the installation date require confirmation. Equipment substitutions and any product-specific warranty or return arrangements will be discussed before you agree to them. We do not promise that every existing device will work with every platform.
Changes and additional work
We’ll review changes with you before adding work or charges. New circuits, unusual wiring, and work outside the agreed standard scope may require a separate quote or an appropriately qualified trade.
Accounts and third-party services
You remain responsible for your internet service, manufacturer accounts, and any subscriptions you choose. Keep control of your passwords and verification codes. We can guide you through setup without asking you to include credentials in an inquiry.
Questions and follow-up
For a service question or a concern after a visit, email support@connectedwithchaz.com or call (859) 759-1686. We’ll review the original scope and discuss the appropriate next step.